The Global E-Commerce Opportunity

Are you ready?

E-commerce Tips
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Why DHL

E-commerce is growing.

And fast.

People are increasingly shopping online – in fact 16 billion devices are online right now – and they are looking for ways to shop quickly, conveniently, with reliable shipping, and have their purchases instantly.
Let us support you as you tap into this potential! The opportunity for you to expand your business and increase profits has never been so great.

Our top tips

for you to maximize your opportunity to tap into the profitable global market
International orders
International orders

When setting up online, tell Customers you take international orders on the home page – this will be a key sales driver for you so should be displayed prominently.

International orders
International orders

Ensure your website is open for international business by offering multiple languages and local payment options.

Identify where demand is growing
Identify where demand is growing

And tailor your offerings for that market. We can help you find where your current website traffic is coming from, and advise you how to tap into this potential new Customer base of international shoppers.

Get your pricing strategy right
Get your pricing strategy right

Understand all the costs of exporting to a particular country so that you can build them into your pricing plan. We can support you to set this up correctly, minimizing risks on your side and maximizing profits.

Offer express and returns
Offer express and returns

These services are particularly valued by Customers and by giving them a range of shipping options, you will encourage higher spending and loyalty.

Offer on demand delivery options
Offer on demand delivery options

Via this solution – which you can use free-of-charge – you will give your Customer the flexibility to arrange their delivery for a time and place that suits them. Let your Customers be in control!

TEST YOUR KNOWLEDGE

Online retail will account for

13%

of all consumer spending by 2019

Time to grow

E-commerce is paving the development of new trade lanes across all global markets, just ready and waiting for you to take advantage.
Cross border e-commerce is growing at an annual rate of

25%

Adding an express option to your shipping services can increase your shopping cart value by up to

70%

DHL: Your Ambassador

DHL has more than 50 years experience in the international express business.
We offer on demand delivery
WHAT THIS MEANS 
We offer on demand delivery

Your Customers can choose exactly when and where their delivery will take place - flexible services are highly valued amongst Customers.

We guarantee delivery door-to-door
WHAT THIS MEANS 
We guarantee delivery door-to-door

Our time definite international products guarantee delivery door-to-door to a specified deadline, globally. And speed is what your customers are looking for.

We provide express & returns
WHAT THIS MEANS 
We provide express & returns

Evidence shows that offering these services to Customers means they are more likely to spend more.

OUTRUN YOUR COMPETITORS
You don't yet ship internationally

Cross-border e-commerce is growing by

25%

each year.

We have in-house customs expertise to make the international shipping process simple and avoid customs delays.

 

We also offer duties and taxes paid (DTP) services, to give a seamless delivery experience and remove hassle for you. Customers who offer this service - and include DTP in their prices - are growing at twice the rate of those who don't.

You ship internationally but not express

Retailers who offer express shipping, next to deferred shipping, grow almost

TWICE

as fast as those who don't.

Give your online Customers a choice of delivery options, and based on our experience, they will be willing to pay a fair price for a faster, more efficient service.

Our on demand delivery and time definitey international services guarantee quick and reliable shipping.

You are new to shipping express and international

Offering international shipping can increase shopping cart value by up to

70%

as Customers will spend significantly more than domestic ones.

These services offer unlimited opportunities to grow and increase profits. Based on our global reach and own network, we can support you in tapping into new markets quickly.

And we can show you where demand for your products is coming from so that you don't miss out on profitable opportunities.

You already ship express and internationally, but not with DHL

We are the global logistics experts, highly experienced in e-commerce. We are a trusted brand, and our name is recognized internationally.

Our On Demand Delivery services offer Customer-tailored shipping options, giving your online buyer the option to customize their delivery and have their purchase exactly when and where they want it.

We offer an easy returns process, which has been proven to encrouage higher shopping cart spend. So come on board with the world's most international brand, and see how we can support you to grow your business, today.

Gymshark Case Study

One of our successful partnerships has been with the sportswear brand, Gymshark.

We worked with them to help them improve their delivery options, including the introduction of an express service. Contact your DHL Sales Representative for more information on Gymshark's success and other case studies.

13,000
additional units within
1 year
70%
shopping cart value increase after adding express delivery
50%
Gymshark customers willing to pay for express delivery
210%
increase in Gymshark's year-on-year sales since implementing express

Resources

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Let's do business

It's an exciting time for e-commerce, and we at DHL are ready to support you as you take advantage of this opportunity.

We understand the challenges that shipping internationally may present, from time restraints to customs delays. But with nearly 50 years' experience as a leading international logistics provider, we are well versed in creating efficient solutions, and are here ready to support your expansion.

Don't get left behind.

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